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Performance Software causing clutch slip - Help Please

General Motoring Issues - www.consumeractiongroup.co.uk
Hi There

I will need a new clutch please see the case below

I purchased performance enhancing software for my car,

this has now caused me to experience clutch slip when driving

the dealer explained that the vehicle was experiencing to much power through the clutch,

I went to this particular dealer for this software because they are the head office for the distributor network within the UK.

I have spoken to other dealers within the network who agree that before they offer the software that I have on my car,

they advise the customer that he will need a new clutch as part of the performance upgrade because of the power.

I have never had any such advice from the guys at the head office informing me that I will need a new clutch

consequently I am now suffering clutch slip

which could have been easily avoided if they had given me the right advice to start with

Please can somebody advise where I stand legally with regards to the above concern.

the dealer has agreed to pay a full refund for the installation of the software

but the software has now sadly caused damage to the clutch

many many thanks
Date: Oct 13, 2017   


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